Mac App Accept Not Download

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If your Mac won't let you update one of Apple's apps until you click on 'Accept,' here's what to do when there is no such button.

Jan 19, 2020  You may see an ‘Accept’ button next to the apps that need to be accepted in order to updated with the Mac. Click Accept. This means that you are accepting the terms and conditions of the App Store. Now try again updating your app(s). If you are still unable to do so or if you do not see the Accept button, keep following the steps below. Feb 04, 2020  Citrix Workspace app for Mac overview High performance web and self-services access to virtual apps and desktops. Configure for anywhere access from your desktop or web access with Safari, Chrome or Firefox.

It's only when downloading apps goes wrong that we really appreciate how amazing it is that we can ever do it. Even if you can remember the days when software came in boxes that you bought from shops, you can't actually remember them because they seem so long ago and just so very wrong.

Apple changed the world in this way, Apple made it obvious that you should download software — but just occasionally, it's Apple who makes it stop working.

Right now, if you have certain Apple apps installed on your Mac and a new version comes out, your Mac may block you from downloading them. It's the Apple app, such as Pages or Numbers, that will tell you there's an update, and it's Apple's macOS that will take you to Apple's Mac App Store, but that smooth, unbroken path through the Apple ecosystem sometimes comes to an abrupt halt.

'To update this app,' says the App Store dialog box, 'you need to accept it on the Account page in the App Store.'

That's worded in typical Apple fashion in that it's simple and straightforward. It's worded in slightly unusual Apple fashion in that it's a bit ambiguous. Presumably by 'the account page,' it means your account page, as in what you get when you choose View My Account.

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We'd rather not say what something presumably means, we'd rather take the time to find out where the Accept button is, but that's the problem.

While Apple's own support documentation specifically says that you should press an Accept button that is listed next to an app's name, good luck finding it.

Apparently some people do get this Accept button and they can therefore click on it with gusto, but for others, including AppleInsider there just isn't one. Seriously. No button.

We couldn't take a screenshot to show you where the button is supposed to be, because we can't get the App Store to show it to us.

Delete the apps.

There you go, that's it, just delete Numbers or whatever the app causing this problem is, and then go re-install it from the App Store.

When that's done, you'll have the latest version of the app installed on your Mac just as you would expect. This problem is too recent for us to know whether that will stay fixed for the next time there's an update, though.

Maybe the missing Accept button is tied to the seemingly still not resolved bug that sees the App Store pretend you have few or no previous purchases.

We'd rather Apple fixed that one completely, and in comparison the acceptance one is only mildly inconvenient.

Yet it's also downright peculiar. It's hard to see how it can be a technical issue, a legal one or a security procedure.

It's especially hard to see it as a security measure for two reasons. The first is that every step of this is controlled entirely by Apple, from your app telling you there's an update to the Mac App Store refusing to give it to you. There's no question of authentication or of someone managing to get into your account to maliciously buy an app that you've already got.

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And then if it were some security issue, look at what happens when you fix it.

When you actually had the app installed, the Store made this big deal about how you had to confirm that you accepted it. Now you don't have it, the Store will let you download the latest version without blinking.

There's got to be a reason, but it doesn't look like it can be a good one. Not when Apple's support documentation promises you that there's an Accept button you need to press, but then it spends exactly as long again telling you what to do if this doesn't work.

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Several users have stated that they were unable to update certain Apple apps in the Mac App Store. From the users’ reports, it seems that attempting to update Keynote, Pages, iMovie, GarageBand, and Numbers may cause this problem. Users get this message:

Unable to update “Pages” To update this app, you need to accept it on the Account page in the App Store.

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This problem can be very annoying as it may prevent you from updating and using some of your apps. If you are having this problem, here is how you can resolve it:

See also:

macOS app update problem?

Please follow the steps below:

  1. Open the Mac Store app from the Dock or Finder on your Mac.
  2. Now click your name (or Sign In and then sign in to the App Store) at the bottom-left corner. This is your Mac Store account page.
  3. This page will show the affected apps. You may see an ‘Accept’ button next to the apps that need to be accepted in order to updated with the Mac. Click Accept. This means that you are accepting the terms and conditions of the App Store. Now try again updating your app(s). If you are still unable to do so or if you do not see the Accept button, keep following the steps below. And it seems that a low of users do not see this button.
  4. Now open Launchpad Mac by clicking the Launchpad icon on your Dock.
  5. Find the affected apps. We will remove these apps.
  6. Click and hold on the app’s icon until it jiggles.
  7. You will see the X icon in the upper-left corner of the apps. Click the X.
  8. Click Delete.
  9. Now quit Launchpad.
  10. Wait a few minutes to make sure that the deleted app removed completely.
  11. Now open the App Store again.
  12. Go to the Account page again (step #1-2).
  13. Find the affected app(s).
  14. Click Update (or the cloud download icon).
  15. The app(s) should now install without any problems.

This problem occurs because Apple made some of its apps free to macOS users. And it is possible that you may have paid some of these apps to buy in the past. You may also experience this problem if you are using multiple Apple IDs. (see: How to delete Apple ID)

See also: An Error Occurred During Purchase